FAQs

  • We are located on Greig Farm at 148 Pitcher Lane in Red Hook, NY.

  • The O Zone Hours

    • Sunday-Tuesday 10:00am - 4:00pm

    • Wednesday-Saturday 10:00am - 5:00pm 

    Flower PowerHours

    Wednesday-Saturday 10:00am-5:00pm

    • Sunday 10:00-4:00pm

    • Closed Mon + Tues

  • Not at the moment—we’re focused on our brick-and-mortar experience.
    Need something shipped? Call or email us with your wish list and we’ll happily mail a selection of our plastic-free goods.

  • Yes! Buy one in-store or over the phone. Pick it up yourself, or have the recipient grab it on their next visit.

    • Subscribe to our monthly newsletter (signup at the bottom of this page—check spam/promotions).

    • Check our online events calendar.

    • Follow us on Instagram for real-time updates.

  • Click the “Purchase” button on the event listing. If you’re still having trouble, call or email us and we’ll reserve your spot.

Take me back to The O Zone!

Bulk Refills

  • Yes! Bring any clean container—empty or partially full. We’ll weigh it (tare) before filling so you’re only charged for the product.

  • Anything you’ve got at home—old detergent bottles, soap pumps, lotion containers, jars, etc. It doesn’t need to be fancy!

  • No problem. We have a sink available in-store if you need to rinse it out.

  • We’ve got you covered:

    • A free donation bin of community-sourced containers

    • A selection of new containers and jars for purchase

  • Absolutely—clean extras are always welcome! Just follow these quick guidelines before you drop them off:

    • Must have a lid that fits securely.

    • Wide-mouth only (no tiny spouts, pump tops, or narrow openings).

    • Clean & dry inside—no leftover liquid or food.

    • No strong food smells (pickles, kimchi, garlic sauces, etc.).

    Please don’t bring: wet or dirty jars, containers without lids, narrow-neck bottles, pickle or wine bottles, or used drink containers (kombucha, soda, etc.).

    If you wouldn’t refill it yourself, chances are no one else will either—so please recycle those at home.

    Thanks for helping us keep the refill marketplace tidy!

    1. Bring your empty container to the counter—we’ll weigh it.

    2. Then, you can fill it, or we’ll do it for you (especially helpful with tricky pumps!).

    3. Once filled, we will weigh it again charge by the ounce.

  • All bulk products are priced by weight (per ounce)—you pay only for what you take.

    Prices are posted on each bulk container or on a nearby price sheet. Can’t find a price? Just ask—we’re happy to help!

  • Nope! It doesn’t matter to us how much or how little you fill your containers, as long as we can get the weight for the pricing.

  • Yes—just let us know which product and how much you need, and we’ll arrange a special bulk order for you.

  • Absolutely. Our growing selection includes:

    • Grains, beans, pasta, nuts, seeds, dried fruit

    • Coffee, tea, herbs & spices

    • Cooking oils: organic olive, canola, sunflower, and avocado

    Visit in-store, see online or contact us for the latest list.

  • Liquid Detergents

    • Rustic Strength Scented & Unscented

    Powder Detergent

    • Meliora – Lavender, Unscented, or Lavender Lemon Clove

    • Use ½ Tbsp per load (HE) or 1 Tbsp (standard).

    Laundry Booster

    • Meliora Oxygen Brightener – bleach-free whitener/odor neutralizer; doubles as an all-purpose cleaner.

    (See our full household bulk list.)

    • Liquid Dish Soap — ECOS (unscented) and Rustic Strength (scented & unscented)

    • Dishwasher Powder — Nellie’s

    (Full bulk list and container options available in-store.)

  • General / Multi-Purpose

    • Unscented Castile Soap

    • ECOS Pro Orange Citrus Multipurpose (concentrate, too)

    • Common Good Lavender Multipurpose

    • Young Living Thieves Concentrate

    • Meliora Gentle Cleaning Scrub (powder)

    • Meliora Oxygen Brightener / Bleach Alternative (powder)

    Site-Specific

    • ECOS Pro Floor Cleaner Concentrate

    • ECOS Pro Glass Cleaner (concentrate, too)

    • ECOS Pro Stain & Odor Carpet Cleaner

    • ECOS Pro Creamy Surface Cleanser

  • Absolutely. Choose any unscented base (laundry, dish, Castile, shower gel, shampoo, etc.) and add one or more of our essential oils for a small fee ($1–3, depending on the oil).

    • In-store: every bulk container is labeled with ingredients and sourcing.

    • Remote: call or message us on Instagram any time and we’ll send the details.

Product Related

Recycling / Compost Related

  • All recycling services are free—except battery recycling, which has a small fee. Donations are welcome to help cover shipping and handling.

  • Check our Recycling Program page for full details. We currently accept:

    • Clothing and textiles

    • Household batteries

    • Select items via TerraCycle boxes

  • Absolutely—clean extras are always welcome! Just follow these quick guidelines before you drop them off:

    • Must have a lid that fits securely.

    • Wide-mouth only (no tiny spouts, pump tops, or narrow openings).

    • Clean & dry inside—no leftover liquid or food.

    • No strong food smells (pickles, kimchi, garlic sauces, etc.).

    Please don’t bring: wet or dirty jars, containers without lids, narrow-neck bottles, pickle or wine bottles, or used drink containers (kombucha, soda, etc.).

    If you wouldn’t refill it yourself, chances are no one else will either—so please recycle those at home. Thanks for helping us keep the refill marketplace tidy!

  • We’re transitioning our compost hauling service to our longtime employee (and friend!) Ray Silverman, who will now run it through his farm, Laughing Fox Farm LLC in Red Hook. Ray (photo below) has already been managing the composting operation for us since last year, so nothing will change for you—same drop-off at The O Zone, same pick-up service. The only thing different? He’ll be driving his own truck!